I don't have a way to view that screen, but since those instructions tell people to "scroll down", I suspect it's not normally seen if one doesn't know to scroll down, so it's not very intuitive.
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If you were sent a service code (as opposed to a link to an affiliate's special discount microsite), then see this FAQ on where a service code would have normally been entered as you went through the fee screen. I'm surprised they didn't provide any instructions with the discount you were sent. You mention "discount code", "coupon", and "service code" in your paragraph. This is not TurboTax Support, so we don't know what you were actually sent or the nature of their promo offer. "When was there ever a service code field?"
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If you have no success with TurboTax Support, I can also tell you how to file a complaint directly with Intuit Corporate if you don't get satisfaction. How do I enter my income & expenses from DoorDash 1099-NEC in TurboTax and deduction for Tax Return FewSteps 3.85K subscribers Subscribe 35K views 1 year ago How To This video explains how to. I don't know what they will say, but can't hurt to try. This is mainly a user community forum, not a direct route to TurboTax Support, but I'll tell you below how to reach them to see if you can work out a resolution with them.
Please disregard that sentence in the original answer about it being easier to resolve prior to paying, since I see now that you did try to do so. I've since revised a couple of sentences below, but you were likely emailed the original answer. When I wrote this answer originally, I didn't know that you had already asked for this info previously in another thread, I presume as you were trying to pay. When was there ever a service code field? the site just keeps telling me about these **bleep**ing "service" codes. What the actual **bleep**? I'm paying like $150 to file my taxes when it should be $100 because I have a 30% off code. Never miss TurboTax coupons again Subscribe. I filed my taxes and now I'm not getting a **bleep**ing discount that the site itself sent me. Get Your TurboTax Coupon for March 2023 Now and Start Saving Big. I chose to pay my filing fees with my return, and at no point did the site ask me if I had any coupons. I got a coupon from telling me to go to giving me a 30% off discount code and then there was **bleep**ing nowhere to enter it.
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